Refund and Returns Policy

Refund & Returns Policy – Zarunay

At Zarunay, we take pride in offering authentic Pakistani & Indian fashion crafted with delicacy, elegance, and quality. Customer satisfaction is very important to us, and we want you to shop with confidence. Please read our Refund & Returns Policy carefully.

Returns

You may request a return within 7–14 days of receiving your order.
To be eligible for a return, the item must be:
- Unused, unwashed, and unworn
- In its original packaging with all tags attached
- Free from stains, perfume, or any damage

Items that do not meet these conditions will not be accepted for return.

Non-Returnable Items

Customized or tailored outfits (made to your measurements)
Sale or discounted items
Accessories such as jewelry, scarves, or undergarments
Items damaged due to misuse or not following care instructions

Refunds

Once we receive and inspect your return, you will be notified via email.
If approved, your refund will be processed within 7–10 business days.
Refunds will be issued to your original payment method (bank account, credit/debit card, or wallet).
Please note: shipping charges are non-refundable.

Exchanges

Exchanges are subject to product availability.
If the item you want is unavailable, you may request a refund or store credit.

Return Shipping

Customers are responsible for return shipping costs, unless the return is due to a faulty, defective, or incorrect item sent by Zarunay.
We recommend using a trackable courier service for safe delivery of returns.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or not as described, please contact our customer support team within 48 hours of delivery. We will arrange a replacement or full refund at no extra cost to you.